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About Us
We are a real physical record shop in Norwich UK, open Mon-Sat 10am - 6pm.
If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Soundclash
28 St. Benedicts Street
Norwich
NR2 4AQ
Phone: (+44) 01603 761004
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We can accept most credit/debit cards, payment using paypal, (cheques/postal orders uk only)
We do not charge credit/debit card payments for any item until it is ready to ship. Backordered/pre release items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All our shipping prices include packaging and handling. A list of shipping prices can be viewed at http://soundclash-records.co.uk/postage. |
Delivery Schedule Soundclash will normally deliver your order within 5 to 7 days.
International orders please allow 10-14 working days before contacting us
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| Back Orders If your item is not in stock or released yet, we will back order for you. You can always email with the option to cancel your order if you would rather not wait. |
| Tax Charges All orders are vat inclusive currently charged at 17.5% |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Please see the golden padlock on the credit card entry page. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (+44) 01603 761004 or write to us at 28 St.Benedicts Street Norwich NR2 4AQ United Kingdom |
Privacy Policy Soundclash do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We will happily exchange / refund faulty or sent in error goods providing you contact us within 5 days of reciept.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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